251 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly explains how 251 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 2026 | Last Updated: 2026
Types of Information We Collect
To deliver a complete and secure service, 251 collects several categories of information from users. All data collection is carried out transparently and solely for the purposes stated in this policy.
Full name, email address, Malaysian phone number, date of birth, and encrypted password. This information is required during account registration and is used to verify user identity.
Device type, operating system, web browser, IP address, and general location data. This information is collected automatically when you use the 251 platform for security purposes and to optimise your user experience.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used (Touch'n Go, GrabPay, local banks), and transaction history. Full bank account numbers or card details are not stored on 251's servers.
Betting history, games played, session duration, account setting preferences, and interactions with platform features. This data is used to improve service quality and personalise the user experience.
How Your Information Is Used
251 only uses collected information for legitimate purposes directly related to delivering services to users. We do not sell your personal data to any third party for marketing purposes.
- Account Verification & Security — Verifying user identity, preventing unauthorised access, and protecting accounts from fraudulent activity.
- Transaction Processing — Deposits and withdrawals in MYR are processed quickly and securely through approved local payment methods.
- Customer Support — Helps users resolve technical issues, account enquiries, and transaction-related matters more efficiently.
- Legal Compliance — Meeting legal compliance requirements related to financial record-keeping and anti-money laundering.
- Service Improvement — Analyses platform usage patterns in aggregate (not at an individual level) to improve performance, interface design, and the overall user experience.
Cookies & Session Tracking
The 251 platform uses cookies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies — Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Preference Cookies — Saves your language settings and display preferences for future visits.
- Analytics Cookies — Collects anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the 251 platform, such as your ability to stay logged in.
Data Storage & Security
Safeguarding your personal data is a core commitment at 251. We implement a range of technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
All data transmitted between your device and 251 servers is encrypted using SSL/TLS protocols. User passwords are stored in hashed form and cannot be reversed. Our systems are protected by firewalls and continuous security monitoring to detect any unauthorised access attempts.
Users' personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised. In the rare event of a data breach affecting users' personal information, 251 will notify affected users within a reasonable timeframe.
Data Sharing & User Rights
Third-Party Sharing
251 does not sell or rent users' personal data to third parties. We only share information in the following limited circumstances:
- Payment Service Providers — Required transaction details are shared with approved local Malaysian payment processors to facilitate deposits and withdrawals in MYR.
- Legal Requirements — When required by court order or a valid request from a Malaysian law enforcement agency.
- Rights & Security Protection — Where necessary to protect the rights, property, or safety of 251 and its users.
User Rights Regarding Personal Data
As a 251 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete data via your account settings or by contacting customer support.
You may request the deletion of your personal data by closing your account, subject to legal record retention requirements.
To exercise any of the rights above, please contact the 251 support team by email at: [email protected]. We will process your request within a reasonable timeframe.
Policy Updates & How to Contact Us
251 reserves the right to update this privacy policy from time to time to reflect changes in data collection practices, technology, legal requirements, or how we handle user information. Users will be notified of any material changes via an in-platform notice or registered email at least 7 days before the changes take effect.
The "Updated" date at the top of this document indicates when the latest version of the privacy policy took effect. Continued use of the 251 platform after any changes come into force will be considered acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how your information is protected.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please reach us by email at: [email protected]. You can also find more information on our FAQ team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Your Data Is Safe with 251
We are committed to protecting your privacy at all times. Register an account today and enjoy a secure gaming experience, or visit our FAQ page for more information.